This article explains the process of speaking to a Game Master (GM). If you need to reach customer support, contact us.

A GM will never ask you to do anything that would compromise an account or its personal information.

Players that perform the following actions and behavior may receive an account penalty.

Impersonating a GM
Some players attempt to use the authority of GMs to take advantage of others. If anyone claiming to be a GM doesn't match the details in this article, they are not official Wowmortal staff members and should be reported.

Defrauding or Attempting to Defraud a GM
Attempts to defraud a GM include, but are not limited to, misdirecting a GM's attention, withholding information, providing false information, and any attempt to trick a GM.

Disobeying or Ignoring GM Instructions
Do not disobey or ignore instructions from a GM to perform, or restrain from performing, certain actions.

Harassing the GM Staff

GM harassment includes sending abusive tells, abusive tickets, or multiple tickets on the same closed issue to the GM staff.

Abusive Language
The use of abusive or foul language directed toward the GM Staff is inappropriate and unproductive.

Violating any server rules, including the areas detailed above, will often result in temporary suspension from the game.

Note: If you would like to appeal a penalty placed on your account, please see our Ban Appeal section.